Privacy Notice

Multiopciones Deportivas Virtuales, S.A. de C.V. is responsible for the use and protection of your personal data. We inform you that your personal data will be processed and protected based on the principles of legality, quality, consent, information, purpose, loyalty, proportionality and responsibility, enshrined in the Federal Law on Protection of Personal Data Held by Private Parties. This policy describes the treatment of the information that will be given to the data that the client provides us in the management of our betting services.


The personal data that we collect from you, we will use for the following purposes that are necessary for the service you request:

  1. Creation and management of gaming accounts;
  2. Provision and customization of services, including the possibility of depositing and participating in games, and if necessary, allowing contact through chat with our customer service.
  3. Ensure compliance with our regulatory obligations related to your user account, including the verification of the information provided.
  4. Written notifications related to the services offered, as well as website updates.
  5. To provide you with information and support regarding our services, as well as technical assistance in relation to changes to the website.
  6. Maintain any of the purposes specifically stated at the time you provide us with your personal information.

Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better care:

  1. Analysis and verification of claims. To provide you with information and support regarding our services, as well as technical assistance in relation to changes in the particular website for sending commercial communications, including sending electronic communications by electronic means.
  2. Likewise, your data will be used to carry out marketing / promotional activities, and in particular for the sending of commercial communications, including the sending of electronic communications by electronic means.
  3. Market studies in general, or studies on the quality of the service provided.

If you do not wish to receive commercial communications, you can write to us at: [email protected] including the word: REMOVER to request the cessation of these communications.

Disclosure of Personal Information

For the aforementioned Purposes, we may disclose your personal information to any of the following recipients (“Recipients”):

(i) Any company within our group and the employees within them who need to know such information;

(ii) Any national or foreign third party that offers services to us in order to allow us to provide you with our betting services, including without limitation, for example, promotions via SMS, payment processing and data verification;

(iii) Any third party who provides us with services related to the operation of Instabet Casino;

(iv) Any auditor, contractor or other type of director who is conducting an audit of any of our business processes, or who has the need to access said information for the purpose of advising us; (v) To any competent authority in the cases provided by law.

(vi) Any regulatory, sports body or entity authorized by any reasonable requirement to access said personal information; Y

(vii) Any potential buyer of the InstaBET Casino company or any investor or company within the group, either nationally or internationally.

In the event that “Multiopciones Deportivas Virtuales, S.A. de C.V” will transfer your Personal Data to some other of its providers in order to carry out the purposes of the treatment established in this Privacy Notice, it will do so after entering into confidentiality agreements and, always and when:

(i) The provider or person to whom they are transmitted agrees to submit the processing of Personal Data to this Privacy Notice, and

(ii) It is not one of the assumptions established in Article 37 of the LFPDPPP.

If you do not express your opposition for your Personal Data to be transferred to third parties, it will be understood that you have given “Multiopciones Deportivas Virtuales, S.A. de C.V” your consent to do so. The owner of personal data who intends to establish a legal relationship with “Multiopciones Deportivas Virtuales, S.A. de C.V” or by any of the subsidiaries, accepts the transfer of their personal data, in the terms described in this Privacy Notice.

(ARCO Rights). Access or rectification of Personal Information. Cancellation and opposition to its use.

You have the right to know what personal data we have about you, what we use it for and the conditions of use that we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we eliminate it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations provided for in the regulations (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

To exercise any of the ARCO rights, you must submit the respective request to the following email address: [email protected]. This must be identified with the text “ARCO Application” and be accompanied by a copy of your Official Valid ID.

In accordance with the Regulations of the Federal Law Protection of Personal Data Held by Private Parties, to process your request for ARCO rights or any other related to your personal data, you must first prove your identity and wait for our indications as to how proceed. Likewise, the owner guarantees that the data provided is reliable, exact and complete, for which he is responsible for any damages due to falsehood or identity theft.

Revocation of consent

You can revoke the consent that, where appropriate, you have given us for the processing of your personal data. However, it is important that you bear in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation, we will need to continue treating your personal data. Likewise, you should consider that, for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested, or the conclusion of your relationship with us.

To revoke your consent, you must request the termination of the permission granted for the processing of your personal data at the following email: [email protected]

The use of tracking technologies on our Internet portal

We inform you that on our Internet page we use cookies, web beacons and other technologies through which it is possible to monitor your behavior as an Internet user, as well as provide you with a better service and user experience when browsing our page.

When entering our website, IP addresses are automatically recorded, used for operations and for statistical analysis of site traffic. In addition to the IP address, the personal data that we obtain from these tracking technologies are: the browser used, the ID of the device from which the queries are made, geolocation, information from the standard internet registry and the pages accessed on our website: InstaBET .mx

These technologies may be disabled by sending a request to the following email: [email protected] By virtue of which, for some cases, we may reserve the right to continue providing the service.

Changes to the Privacy Notice

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; Changes in our business model, or other causes.

We promise to keep you informed about the changes that this privacy notice may undergo, through For this reason, we invite you to periodically visit this page and keep abreast of any changes made.

Last updated: April, 2021.