The ENTRETENIMIENTO ESMEX SOCIEDAD ANONIMA DE CAPITAL VARIABLE. company offers a complete range of sports betting products.
Regarding these Terms and Conditions, any reference to the “Company” or “to us” refers to the Company ENTRETENIMIENTO ESMEX S.A. DE C.V. The “Website” means http://www.instabet.mx.
We are duly authorized and fully regulated by the laws of the Mexican Republic under the Ministry of the Interior (SEGOB) with the SEGOB permit number: DGAJS / SCEVF / P-01/2006.
Scope of Terms and Conditions:
Article 1. THE CUSTOMER MUST READ THESE TERMS AND CONDITIONS BEFORE REGISTERING WITH US. THEN YOU MUST KEEP THEM TOGETHER WITH ALL THE INFORMATION CONCERNING CONFIRMATION, TRANSACTIONS, SPECIFIC RULES AND PAYMENT METHODS, FOR THE USE OF OUR PRODUCTS AND SERVICES.
Article 3. We reserve the right to modify these Terms and Conditions at any time and without prior notice. However, we will make every reasonable effort to ensure, to the extent possible, that any significant change in these Terms and Conditions is notified to the Customer through a notice on our Website.
Article 4. It is the responsibility of the Client to periodically review the Terms and Conditions to ensure that it continues in accordance with them. Customers are advised to check these Terms and Conditions when using the Website. It will be presumed that the use of our website means your positive acceptance of these Terms and Conditions, as well as any changes that occur therein. Any bets received (but not settled) before the time of a modification of the Terms and Conditions will be subject to the pre-existing terms and conditions. If the Client does not accept the changes to our Terms and Conditions, he must refrain from using our products and services; such use will be subject, except for the modified Terms and Conditions.
Article 5. The new Terms and Conditions supersede all and any of the previous Terms and Conditions.
THE CLIENT AND HIS CAPACITY
Article 7. As a condition for the opening of an account with us, and the use of any of our products or services, the Client declares and guarantees, under oath, that the Client is of legal age (18 years in Mexico); or the age at which gambling activities are legal under the law of the jurisdiction that corresponds to it. Also, it states and guarantees that it has the mental and legal capacity to take responsibility for its own actions so that it can enter into a legally binding agreement with us. You are reminded that the Client may constitute a crime by participating in our products and/or services if the Client is a minor.
Article 8. It is your responsibility, as a Client, to ensure compliance with applicable local or national laws, according to your jurisdiction, before registering with us and/or before negotiating with us.
Article 9. We do not accept any responsibility for a breach by the Client of the applicable local or national laws, according to the corresponding jurisdiction. The Client acknowledges that there may be specific laws in his country, place of residence or the place from which the Client places his bets, where they restrict or prohibit bets and/or gambling. The Client guarantees that he will not have access to our Website from a jurisdiction that prohibits gambling. Also, the Client guarantees that he understands that he will not be able to access or register on our website, at any time, if the Client is a citizen of a country that prohibits its citizens from participating in gambling regardless of their location. We reserve the right, for any reason and at any time, to close your account or suspend access to our websites for customers who are in breach of this requirement. We also reserve the right to block any territory for any legal reason or convenience or of any other nature.
Article 10. The Client understands and accepts that the use of our Website is strictly prohibited, while within the United States (its territories and dependencies) and any other jurisdiction in which it is illegal to use our Website, or from where we have restricted access to our Website, and that no gain will be paid to the Client concerning any product or service used while the Client is within the United States or any other restricted jurisdiction. Also, we have the right to cancel your account and reject each and every one of the current or future bets, if we suspect or know that the Client has played on our Website, while it is within the United States or any other jurisdiction in which is illegal to use our website or from where we have restricted your access.
Article 11. The Client understands and accepts that, by using our products and services, there is the possibility of losing money and accepting that risk, as well as all responsibility for such losses.
Article 12. The Client is not obliged to participate in any of our products or services, and such participation, if chosen by a Client, is at its sole discretion and risk. The use of any software (either obtained electronically or by any other means) on our Website is void in its own right, including, but not limited if it is falsified, altered or manipulated in any way, if it is illegal, if it is mechanical or electronically reproduced, or if it was obtained outside authorized channels or if it contains printing, production, typographical, mechanical, electronic or other errors. Winnings will not be paid if we have reasonable suspicion to believe that there has been an activity such as those described. Errors due to the connection of the hardware, or computer to the Internet are the sole responsibility of the Client.
Article 13. It is the exclusive responsibility of the Client to ensure that he/she understands the specific rules and procedures of the games, before participating in them.
Article 14. The Client may not transfer, in any way, his rights established in this Agreement, without our prior written consent, which is subject to our exclusive discretion.
Article 15. It is your responsibility to inform us of any changes in your registration data.
Article 16. It is clarified that the use made by the Client of any of the services of a payment provider will be subject to the terms and conditions of use prescribed by such payment provider. This, however, does not modify or affect the obligations that the Client has acquired towards us under these Terms and Conditions.
Article 17. The Client guarantees that he will not commit any act or adopt any conduct that is, or that can reasonably be expected to damage our reputation or the reputation of the software provider or any other service provider related to the Company.
Article 18. Customer guarantees that it will fully protect our officers, directors, employees, agents, contractors and suppliers from any and all damages (including, but not limited to the Software Provider and other suppliers) from and against any loss, costs, expenses, claims, demands, responsibilities that imply damages and losses (including legal expenses), regardless of their cause, that may arise as a result of the connection, access and use of the Website, sports betting products or the Software, by the Client or by any other person using their Username and password; or derived from breach by you of any of the terms and provisions of these Terms and Conditions.
Article 19. Through this agreement, the Client declares and guarantees that.
(a) It is acting in its own name and not of a third party.
(b) Not classified as a compulsive or professional player.
(c) You are not depositing, or using in any other way, funds from criminal and/or illegal and/or unauthorized activities.
(d) You do not run or otherwise participate in criminal or illegal activities of any nature, nor do you intend to use your account concerning such activities; You do not use or intend to allow another person to use your account for any illegal or prohibited purpose, including, but not limited to fraud or money laundering, under any law and jurisdiction, including without limitation the laws of your jurisdiction and especially Mexican laws.
(e) Is the holder of the debit/credit card of which he/she provided us with the details in the registration process, which is, therefore, the account holder and that the card has not been reported as lost or stolen.
(f) The Client is not one of our officers, directors, employees, consultants or agents, or of any of our affiliated or subsidiary companies, or suppliers or sellers, and the Client is not a relative (up to third degree of consanguinity or affinity ) of none of them (for the purposes of this clause, the term “relative” means spouse, partner, father, son, brother or uncle); In the event that the Client does not comply with this restriction, one of the actions that will be taken against him is that the Client will not be entitled to any of his earnings.
(g) The Client has not previously had a player account with us or with any other online sports betting operator that has been suspended, closed or terminated, either by us or by said other sports betting operator, and the Customer has not rejected, in the past, the debit of funds through any charge to your account.
(h) In opening your account, you will not provide us with any information or make any statement that is uncertain, false, incorrect, incomplete or misleading.
SOFTWARE USE LICENSE
Article 20. We grant you a non-exclusive license, a personal, non-transferable right to use the software, in accordance with those established in these Terms and Conditions.
Article 21. This license applies only to the Software (ie, the compiled, assembled version or the executable version of the Software) and does not grant you any rights of any kind or nature with respect to the source code of the Software.
Article 22. This license does not apply to restricted territories or in which the products or services we provide through the Website are illegal or prohibited. Therefore, THE CUSTOMER MUST NOT BE A RESIDENT OF COUNTRIES FROM WHICH THE ACCESS OR USE OF THE ONLINE SPORTS BETTERS AND / OR THE WEBSITE AND / OR THE SOFTWARE IS NOT ALLOWED, OR IS NOT ALLOWED TO MAKE ANY OR RECEIVE ANY DEPOSIT. IT IS YOUR OBLIGATION TO REGULARLY CHECK AND REVIEW THIS END USER AGREEMENT ON OUR WEBSITE REGARDING ANY CHANGE IN THIS SENSE.
Article 23. The Client is NOT allowed, nor will he/her allow or help others to:
(a) Install or load the Software on a server or other network device or take other measures to facilitate the Software to any other person through any form of “online service, services or remote call application service providers, Internet services, timeshare agreements, outsourcing services or any other service or in any other way in accordance with these Terms and Conditions.
(b) Sub-license, assign, rent, lease, lend, transfer or copy the Software or its license to use the Software, or make or distribute copies of the Software.
(c) Translate, reverse engineer, decompile, disassemble, adapt, create derivative works from, or modify the Software.
(d) Copy or translate any user documentation provided online or in electronic format.
(e) Enter, access or attempt to enter or access, or in any other way circumvent the applicable security system or interfere in any way (including, but not limited to, robots and similar devices) to the Website, or try to make any changes to Software and/or any feature or components thereof.
Article 24. The Client does not own the Software. The Software is the exclusive property of AIM SOFTWARE INC. which is a third-party software provider, hereinafter the “Software Provider”). The Software and the accompanying documentation have been licensed to us and are products owned by the Software Provider and are protected worldwide by copyright laws and other intellectual property laws. The use of the Software does not give you intellectual property rights over the Software, or any other right in or with respect to the Software, except the right to use the Software, as expressly stated in this Agreement. This Agreement will apply exclusively to the granting of a license to use the Software.
Article 25. The Software is provided without any warranty, condition, commitment or manifestation, express or implied, legal or otherwise. Neither we nor the Software Provider, nor any of our affiliates and/or related parties will be liable for any assumptions, conditions or warranties (including, but not limited to any warranty of commercialization or quality), and we do not guarantee that the software meets the requirements for any other purpose than indicated in this agreement.
Article 26. Neither we nor the Software Provider, nor any of its affiliates and/or related parties, guarantee that: 1.) the software will not be infringing in any jurisdiction, 2.) the operation of the software will be free from errors or interruptions, 3.) any defect in the software will be corrected, 4.) the software or servers are free of viruses and defects, or 5.) the security, authenticity, and non-corruption of any information transmitted through or stored on any system connected to the internet.
Article 27. Neither We nor the Software Provider, nor any of our affiliates and/or related parties, shall be liable to the Client or any third party for any cost, expense, loss or claim that occurs or results from communications or system errors concerning the establishment of accounts or other features or components of the software. In case of such errors, we will also have the right, but not the obligation, to withdraw all games, relevant sporting events, results, odds, types of bet and participation of the Software and the Website, as well as to take any measures to correct such mistakes.
Article 28. The Software may include confidential, secret, privileged and valuable information for the Software Provider and/or for us. Therefore, the Client does not have the right to use or disclose such confidential information, but must strictly comply with the Terms and Conditions of this Agreement.
OPENING AN ACCOUNT
Article 29. To access our products or services, the Client must open a deposit account. Customers can bet up to the amount deposited in their account, we do not operate credit accounts, so that the funds deposited in the account will not, under any circumstances, entitle interest.
Article 30. Only one account is allowed per person. We reserve the right to close duplicate accounts or any account that is related to another or that is suspected of being one, and/or to invalidate any bet placed on duplicate accounts or any accounts suspected to be related to each other.
Article 31. When opening an account with us, the Client may use the Website. By accepting these Terms and Conditions, you also accept the other terms and conditions published on the website regarding specific bets or particular games, which may include specific rules for which the Client is bound, and grants consent for the transfer of funds from your account in order to participate in the products and services we offer.
AGE AND IDENTIFICATION VERIFICATION
Article 32. By registering with us, the Client accepts that we can provide the information he/she has given us to the authorized credit reference agencies to confirm his identity and card details. They will check any details we give them against the databases (public or private) to which they have access, and a record of such verification will be maintained. The Client accepts that we can process, use, register and disclose the personal information that the Client provides concerning its registration and that such personal data may be stored by us or them. For your protection, telephone calls to Customer services can be recorded and monitored.
Article 33. We will not let open an account unless we consider, acting reasonably, who is of legal age (over 18 for Mexico). We have the right to verify any information that the Client gives us when an account is opened to ensure that the Client is of legal age and we can request that you provide us with proof of this. The Client will not be able to withdraw their earnings until our verification process has been successfully completed. In any case, if the Client has not been able to successfully complete our age verification controls, we have the right to freeze your account, it will prevent you from betting until you have successfully completed these controls and, if at the end of the age verification it shows that you are a minor, we will refund the amounts deposited, but under no circumstances will we have the obligation to pay the winnings.
Article 34. We will have the right to inform the relevant authorities, other online sports betting operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and about any illegal activity, fraudulent, improper or suspicious, and the Client guarantees that he will cooperate fully with us to investigate any required activity.
USER NAME, PASSWORD, PIN AND CUSTOMER
Article 35. When opening an account, Customers choose a username and password that is used to access their account. These must be kept safe. Customers may change their password at any time by requesting it in writing to the email provided on the Customer support page 24/7.
Article 36. The Client is responsible for the confidentiality of his username and password. Bets placed by third parties with sufficient legal and mental capacity and that have the Client’s permission, aware of the implications of sharing these details will be considered valid.
Article 37. It is the Customer’s responsibility to ensure that all information provided is correct and up to date and that it is maintained in this way. We have the right to understand that this is the case and we are not responsible, either to the Client or to any third party for any error or omission to the extent that the Client has not updated this information.
Article 38. The Client will not allow any other person or a third party (including, but not limited to, any minor) to use their account regularly or accept any prize on their behalf. If the Client believes that his account can be accessed by a minor we ask that you be attentive and careful to keep your password secure and that you keep in touch with us to request relevant information.
DEPOSITS AND WITHDRAWALS
Article 39. We offer several different methods to make a deposit or withdrawal from an account. Details on the payment options offered and any associated charges are included in the payment methods section.
Article 40. When opening an account with a debit or credit card, the Client assures us and guarantees that he uses his own card. We have the right to understand that the Client is doing it this way.
Article 41. We can carry out any verification process so that any holder of the account in which debit and credit cards are used are required to present additional proof of their identity when required before making their first withdrawal. We refer you to the Age Verification section that explains the details of the age verification process in general. While these additional controls are not generally required for credit card users, we reserve the right to request such documentation before processing a withdrawal, as circumstances dictate.
Article 42. All the requested documents that must be sent by scanned email to the following email address help@Instabet.mx, in case of any questions you can call the numbers provided on the Customer Assistance page 24/7. The Client understands and accepts that in the event that a sum is wrongly credited to his account, we will have the right to make the appropriate adjustment.
Article 43. If any sum is incorrectly credited to your account, the Client is obliged to notify us of that situation, and we have the right to the reversal of such credits and/or recover the sums (with interest) if the Client has made withdrawals of said sums. If you use the amounts improperly paid to place bets, the Company may void (that is, cancel) all those bets and reverse any winnings that may have occurred.
Article 44. The Client may withdraw funds from his account at any time, as long as the obligations of all payments have been confirmed and our identification procedures have been satisfied.
Article 45. When the Client wins using our products or services, he may be legally obligated to report to the competent tax authorities. This is the exclusive responsibility of the Client and we are not required to be held accountable to any authority for any of your personal taxes. The Client will indemnify us and reimburse us for the costs, expenses or losses that may be caused to us as a result of any claim made by any governmental or other authority, concerning tax withholding obligations or obligations similar to those that You may be subject to the processing of your withdrawal requests.
Article 46. We do not charge for deposits, by bank transfer, debit or credit cards even though Customers must keep in mind that some credit card companies categorize betting transactions as “cash” and may charge a fee of fixed and/or variable interest from the date of payment.
Article 47. Withdrawal charges by bank transfer to international bank accounts (deposits and withdrawals) as well as bank charges, which may vary according to the amount of money transferred and must be covered by the Client.
Article 48. We reserve the right to charge a reasonable commission on any currency exchange that takes place when, in our opinion, an adequate level of play has not occurred, in accordance with Mexican law.
Article 49. The Client accepts that we will have the right to stop any withdrawal, and withhold any amount, in the event that we consider or suspect that the Client may be involved or has been involved in fraudulent, collusive, illegal, irregular bets or if We are concerned about the operation of the Client’s account or the withdrawal request. In such cases, we may begin and/or participate and/or attend any investigation about such circumstances, and the Client agrees to help and cooperate with any investigation.
Article 50. We will try to meet your request concerning the payment method. This, however, cannot be guaranteed. Therefore, we may proceed to pay your Withdrawals with a payment method different from the one requested by you, such as through different payment providers, a bank draft or bank transfer.
Article 51. At the moment the maximum amounts to be withdrawn are the following:
Per day, up to One hundred fifty thousand Mexican pesos and in a period of thirty days, up to One million five hundred thousand Mexican pesos.
Article 52. The Company reserves the right to change the limits and withdrawal times in accordance with the terms specified in Article 59.
Article 53. The Client accepts that the financial transactions in the account will be handled directly or through a payment provider or any other third party that we determine at our sole discretion.
Article 54. Deposits and withdrawals may be transferred from us to the Client and vice versa, either directly or through a payment provider chosen by you, subject to the exceptions set forth.
Article 55. We do not guarantee that there will be no delay in the processing or receipt of deposits or withdrawals.
Article 56. The Client acknowledges and accepts that his account is not a bank account and therefore is not insured, guaranteed, sponsored or otherwise protected by any deposit or bank insurance system or by any other similar system of bank insurance. Any other jurisdiction, including, but not limited to your local jurisdiction.
Article 57. We will have the right to determine the minimum and maximum amounts that will be deposited in your account, at our sole discretion.
Article 58. We will have the right to determine if the funds that you have requested to be credited to your account are available, after receiving confirmation from the Payment Provider that is acceptable in accordance with the approval procedures of such Payment Provider, and that such transactions have been reconciled and approved. Only when your Deposits have been reconciled and approved to our satisfaction by the corresponding payment provider, your account will be credited with the funds, unless otherwise indicated.
Article 59. The Client acknowledges that it is possible that, at any time, at our request, the Client must provide additional details regarding the deposits made.
Article 60. Any bet made by the Client will be treated by us as an authorization to deduct funds from your account. On condition that the balance of your account at the time the bet is placed is greater than or equal to the amount at stake, we will deduct from your account the amount of the bet.
Article 61. In order to make use of the Services, you must deposit funds in your INSTABET account from a bank account or source of which the Client is the owner. You can then use these funds to place bets or participate in games. You can find more information on how to deposit, withdraw and transfer funds on the Deposits page of the Help section of the Website or manage it through our 24/7 customer service. In the event that you use a means of payment other than the holder, we reserve the right to invalidate any deposit that has been made in the account (as well as to cancel any profit obtained by making use of said deposit), until it has ended with Successful checks relevant.
Article 62. The Client’s account will be credited with the amount of any profit obtained correctly.
CLOSING AN ACCOUNT
Article 63. In certain circumstances, the funds may have to be frozen in the Client’s account so that such resources will not be available for the Client to play. This will happen when we have reason to believe that your account may be used for fraudulent purposes, such as money laundering, or in a way that endangers the integrity of the sports or events in which we offer betting services. Until our investigations have been completed and until we are satisfied that the cause of our concerns no longer exists, your account may remain frozen or the Customer may choose to cancel it. We may also freeze or close your account at our sole and exclusive discretion, if we believe that the Client is involved in activities such as collusion, or that he has rigged a match or cheated in any way or if we have reason to believe that the Client is a minor or who is in or is a citizen of a jurisdiction where the disposition of our products or services or their use is illegal. In that case, we reserve the right to provide such Customer data and transaction history to any competent authority in order to assist with an appropriate investigation.
Article 64. We reserve the right to close a Client’s account at any time. We will give you reasonable notice before doing so unless the circumstances make us legally or in practice unable to do so.
Article 65. Clients have the right to close their account at any time, provided that their account does not show a debt to us. Clients must indicate their desire to close their accounts using the email firstname.lastname@example.org or our 24/7 Customer Support section.
Article 66. In this case, the Client must send the balance of his account in accordance with the provisions on Deposits and Withdrawals of these Terms and Conditions. If the Client has placed bets, and the result is still unknown, or if the result is a winner, the corresponding amounts will be sent later, when the bet is completed.
Article 67. If the Client has not accessed his account or otherwise performed any activity on it for a continuous and uninterrupted period of one hundred eighty days (180) called “grace period” his account will be considered as inactive. Similarly, if we have frozen the account, for that same period, it will also be considered inactive. If at the time of determining the account as inactive, it has a zero balance, we can close it without incurring any liability.
Article 71. The Client acknowledges and understands that there may be specific conditions for promotions, bonuses and special offers, which, in case of conflict between these conditions and the provisions of these Terms and Conditions, will have priority and the provisions of such promotions will prevail, bonuses and/or special offers.
Article 72. We reserve the right to insist that Clients bet the amount of their deposit before they can bet what we have accredited them.
Article 73. Certain promotions may be subject to suspension and/or cancellation, and may only be available for specific periods under certain specific conditions. We must ensure that the promotion in which the Client is interested is available, that the Client is eligible and that he understands all the terms and conditions that apply to him.
Article 74. When placing a bet, the Client is going to determine the amount of money he allocates to his own game, subject to the following:
(a) The Client can bet up to the amount deposited in his account. As indicated above we DO NOT operate credit accounts. When a bet is placed and accepted, the corresponding amount is charged to your deposit account. If the bet on a game is only partially covered by the amount deposited in your account, the bet will not be accepted;
(b) There are restrictions on earnings established in the Calculation and Gain Limits section of these Terms and Conditions.
(c) There are restrictions on the bets established in these Terms and Conditions.
(d) In the event that the Client indicates instructions that we consider ambiguous, we will have the right to divide the total amount of the participation among the possible results or, if we consider this impractical, the entire bet will be treated as void. In such circumstances our decisions will be final and binding for you, so the amount of the bet will be the amount confirmed and recorded by us.
(e) If the Client intends to place a bet that exceeds the maximum limits established, the bet will be void.
(f) If a bet is not made in its entirety or if details of it are missing, we may, at our sole discretion, estimate that said bet is void.
Article 75. The Client may make several copies of the same bet, in which case all bets will be considered separate bets, except as indicated on the limits of the amounts of bets and other applicable restrictions. If the Client presents a series of bets, whether they are the same or different, they will be treated by us in the order in which they are received.
Article 76. The Client must place his bets as an individual. We will have the right to refuse and void a series of identical bets from different Clients or when it is suspected that the Clients are acting in collusion, congressional or as a union, in those cases we will have the right to refuse the payment of any winnings.
Article 77. When placing a bet, the Client affirms and guarantees that he does not know or have any influence on the result of the bets he makes. In the event that the Client does know the result, we can treat the bet as void.
Article 78. We may, at any time, in our absolute discretion and without giving any reason or prior notice, suspend or cease the reception of bets.
Article 79. Customers are required to verify that the betting instructions they submitted are correct before confirming the bet. We reserve the right not to accept only part of any bet. We reserve the right to propose a different price in the selection on any bet.
Article 80. At all times, when there is any disagreement regarding the details of the bet our records will prevail.
Article 81. More information and conditions applicable to our products and services are established in the Particular Rules for each game, we reserve the right to modify said information and conditions at any time.
PLACING A BET
Article 82. The procedure for selecting games, sporting events, results, odds, types of bets and completing the betting slip is described in the Specific Regulations.
Article 83. The term to place bets will be determined by us in each case. Disputes for the times in which bets are placed will be resolved with reference to our registrations and transactions log.
Article 84. If during the term for the acceptance of bets, there is available information that allows Clients to know the result, we will have the right to set a new term for the acceptance of bets or to cancel the bet.
Article 85. Bets placed and accepted within the corresponding term may not be revoked or modified, except as expressly provided in these Terms and Conditions and the Specific Betting Rules Section of each game.
BETS AND VALID BETS
Article 86. A bet will be considered valid only after the electronic or verbal confirmation in the case of a phone call, of acceptance. Only then will it be stored on our server. This acceptance is demonstrated by the generation of an identification number.
Article 87. We reserve the right to refuse all or part of a propositional bet, cancel any accepted bet and withhold settlement if we have reason to believe that:
(a) The Client is a minor;
(b) The Client is involved in fraud, money laundering, collusion, has manipulated a match or cheated of any kind;
(c) The Client is in a jurisdiction (or is a citizen of a jurisdiction) that makes the disposition of our products or services or their use of them is illegal.
(d) A bet may constitute a violation of the current rules governing a reference sport or event, and/or could endanger the integrity of the sport or event in question.
Article 88. When we have taken the corresponding measures for one of the reasons mentioned in the section of Valid and Invalid Bets as established in these Terms and Conditions, against a bet or the actions of the Client that led to being considered as a violation of these Terms and Conditions, which gives us the right to terminate our relationship, effective immediately. In such circumstances, it is possible to use the money we have in your account in order to resolve any liability that was incurred as a result of your actions.
Article 89. The game is a fast action environment, that is to say, that the odds move quickly and the bets will be made continuously, therefore, mistakes can occur occasionally. We do our best to avoid this, but we cannot accept responsibility for errors or obvious omissions with respect to the announcement, publication or price marking, the last closing of the markets, the conditions of the place, the disadvantages, the brokers or the results, despite all our efforts to ensure total accuracy. If a bet is accepted by mistake by us in a price or market condition, or any of those indicated above, that is:
(a) Materially different from those available in the general market at the time the bet was placed.
(b) That it is obviously incorrect given the relative probability that the event does not occur at the time the bet was made.
(c) It is obviously wrong, taking into account the nature of the betting business or the market in question (including if we erroneously accept a bet after the event in question has started unless it is a live bet), that bet is will consider void.
CALCULATION AND GAIN LIMITS
Article 90. For bets with fixed odds, the winnings are calculated according to the established odds or the prices shown at the time the bet is accepted by us.
Article 91. The maximum winnings that will be paid in any single bet will be up to $ 750,000.00 (Seven hundred and fifty thousand Mexican pesos) and for multiple bets, it will be up to $ 1,900,000.00 (One million nine hundred thousand Mexican pesos). This limit applies to any Client or a group of Clients that act together when making the same combination of selections. This will also apply even if bets have been placed on a number of days, or in a price range that uses different betting accounts and/or a series of bets. If INSTABET detects that a series of bets were placed in this way, those bets will be limited to a single maximum win. INSTABET is not responsible for any loss of earnings in that regard.
Article 92. Betting winnings will be credited to your account. Winnings cannot be transferred, substituted or redeemed for any other prize.
Article 93. If your bet is winning, the winnings that exceed the limits established in these Terms and Conditions will be covered up to the indicated limit, in such a way we will only be obliged to pay up to the established limit and not for the excess over that limit of gain.
Article 94. We reserve the right to impose limits on the profits obtained from a possible bet made in a particular event or sport regardless of the amount of the bet if it has been made through more than one channel, said limit will be notified in due course.
Article 95. We reserve the right to impose limits on the winnings resulting from bets made by any Client in any twenty-four hour period in any week (regardless of the participation if the bet has been made through more than one separate channel with In order to determine the relevant moment for this purpose, reference will be made to the time in which the event was held; for said bet it will be resolved taking into account the date on which the bet was made.
Article 96. We may set limits on the winnings of bets, different or additional to those specified in these terms and conditions for special events or promotions.
Article 97. If there is more than one bet and/or a combination of simple and combined bets, the same selections are placed on the bets and we determine or suspect that they originated from the same Customer, one or more parties related to said Clients bet, to a group of Clients or their respective related parties, who act maliciously together or if a Client has opened several accounts and placed the same bet on each of those accounts contrary to these Terms and Conditions, without prejudice of any other right resource that we may have in such circumstances, we will have the right to apply the limits to the winnings established in this section on the winnings of the indicated bets, as if said bets had been a simple bet, and/or reduce the participation in the bets so that these bets meet the limits established in these terms and conditions.
Article 98. In this section of our Terms and Conditions, “complaint” means a claim on any aspect of our conduct concerning the Client’s transactions. Complaints will not be addressed, if they are not raised before our 24/7 Customer Service within 60 calendar days from the date of the event in which the bet was placed.
Article 99. Concerning all complaints, we reserve the right to register all telephone and email communications with the Client and with any other person. In case of controversy regarding the content of said communications, reference will be made to said records and to our database of transactions that, in the absence of any evidence to the contrary, will be decisive and final.
Article 100. Complaints are and will continue to be confidential, while we seek a resolution to it. The Client accepts that he will not reveal the existence, nature or detail of any complaint, to any third party (which will include the discussion of the complaint in any chat room or forum offered by ourselves or by third parties). If you do so, it will be considered a violation of the Terms and Conditions and we will not be obliged to continue looking for a solution to your complaint and we will have the right to freeze (and eventually close) your account.
Article 101. We take your complaints seriously. If the Client considers that he has reason to complain about anything that has happened as a result of his relationship with us, the Client must notify us by contacting Customer Service 24/7. We will contact the Client within 24 to 48 hours after receiving your complaint, then we will deal with your complaint within the period that is reasonably done, if necessary, we can request the corresponding evidence, for the purpose of giving a solution Correct of your complaint.
Article 101. The most complete legal and contractual sanctions against any Client involved in fraud shall be sought. Also, we will withhold payment to any Client suspected of fraud.
Article 102. The Client shall indemnify and be responsible for paying us, all costs, expenses or losses suffered or incurred by us (including, but not limited to any loss, direct, indirect or consequential, loss of profit, loss of reputation or damage to the good name of INSTABET that arise directly or indirectly from a Client’s fraud, dishonesty or criminal act.
Article 103. While most clients are able to enjoy their games, we recognize that for a very small number of Clients it is no longer fun. For those clients who wish to restrict their gaming, we provide a self-exclusion center. We also refer you to our Responsible Gaming Policy.
Article 104. We have implemented reasonable controls and guarantees to ensure that, while the Client is excluded, he cannot access our website (s) and will not receive advertising material about games, we are not responsible, either to the Client or to any Third, if the Client continues to play on our site (s), or if any related advertising material is sent without realizing it, or if he continues betting through other sites or establishments. Also, we urge and recommend that if the Client continues to play during any period of self-exclusion (even with ourselves) seek urgent professional help.
Article 105. We will make all reasonable efforts to ensure compliance with self-exclusion. However, the Client accepts that we have no responsibility, of any kind, if the Client continues to play through additional accounts in which any of the registration data has changed (even if he opens an account with basically the same information, although enter the registry differently).
Article 106. We reserve, at our sole discretion, the right to:
(a) Deny the registration of any applicant on the Website.
(b) Refuse to accept any participation in the sports betting platform.
Article 107. In the event that we suspect fraud or fraudulent activity on your part or if any of your charges were rejected by you, we will have the right to withhold any amount from your account, and if we consider it necessary, to initiate any judicial proceeding to collect any payments owed by you.
Article 108. Without prejudice to any explicit or implicit statement that contradicts this Agreement, we may, at any time, without prior notice and without prejudice to our rights under this Agreement, TERMINATE YOUR USE OF THE SOFTWARE, ACCESS TO OUR WEBSITE AND TO CLOSE YOUR ACCOUNT if we believe that you are in breach of any of the terms and conditions of this Agreement; who may be involved or has been involved in fraudulent, illegal or incorrect activities, including but not limited to money laundering or any violation of the applicable terms and conditions; or who is acting illegally in any other way. However, any explicit or implicit statement to the contrary in this Agreement, UNDER ANY OBLIGATION AND IN NO CIRCUMSTANCES WILL BE REFUND TO ANY OF THE FUNDS IN YOUR ACCOUNT.
Article 109. We will have the right to withhold, reduce or change any amount of the gain or to modify any policy in case we suspect that the Client is abusing or trying to abuse any of the following: (a) the premiums; (b) other promotions; or (c) the policy the rules determined concerning a specific event.
Article 110. We may, at any time, offset any positive balance in your account against any amount owed by the Customer to us.
Article 111. We may transfer, assign, sub-license, deliver this Agreement, in whole or in part, to any person or entity without prior notice, and it shall be considered that the Client has given his consent for said agreement.
Article 112. We are only required to pay the winnings that have actually been earned in accordance with our Terms and Conditions.
Article 113. The Client accepts that our products and services and the corresponding website on which they are available are provided “as is” with any failure or defect, so that no representation, condition or warranty whatsoever, express or implied (including but without limitation, any implied guarantee of accuracy, integrity, uninterrupted provision, quality, commercialization, suitability for a particular purpose or non-violation) is excluded to the maximum extent permitted by law.
Article 114. Under no circumstances (including, but not limited to negligence) we or the Software Provider will be liable for any injury, loss, claim, loss of data, income, profit or opportunity, loss or damage to property, damage general any direct, indirect, incidental or consequential special, exemplary or punitive damages of any kind arising out of or concerning the access of any Client, or use of, or the inability to use, our products and services, and/or the corresponding website, any software, any material or other information on our website or any goods, material or service available on it (whether based on contract, tort, or by negligence or otherwise), even if we have been reversed of the possibility of such damages or losses or that said loss was foreseeable.
Article 115. The Client specifically acknowledges that he agrees and accepts that neither we nor the Software Provider nor any of our or its affiliates and related parties are responsible to the Client for:
(a) The defamatory, offensive or illegal conduct of any other Client.
(b) Any loss arising from the use, abuse or misuse of your account or any of our products and services and the corresponding website.
(c) Any loss incurred in the transmission of information on our website by the Internet or by email.
(d) Any technical failure, system failures, defects, delays, interruptions, incorrect data transmission, loss or corruption of data or communication line failures (including failures that affect the ability of the interactive television return path) ), denial of service attacks, viruses or any other adverse technological consequences, related to your choice to use our products and services.
(e) The accuracy, completeness or timeliness of any information service provided (including, but not limited to: prices, brokers, times, results or general statistics) or any live results, statistics and intermediate results that appear on our websites.
(f) Any failure on our part to observe any self-exclusion policy that we may eventually implement.
(g) Any failure on our part to interact with you, when we may have concerns about your activities.
(h) Any delay in receiving or accepting a Deposit by us or withholding a Withdrawal by us for the purpose of carrying out the identity verification procedures.
(i) Any transaction in your account that is made after the correct entry of your username and password; also for any closing or blocking of your account under the Terms and Conditions of this Agreement, including the payment of damages, to which the Client expressly waives.
(j) Any interception or use of the data concerning the Client or his unauthorized account.
(k) Any inability to use or access the Website for any reason.
(l) Any action or transaction made by a person who uses his username and password.
(m) The loss of any transaction caused by the loss or malfunction of any communications device used by the Client or any entity that transmits information between you, us or any payment provider.
(n) Any e-mail communication not delivered.
(o) No result of any act by the government and/or the authorities or any fortuitous or force majeure case.
Article 116. The Client acknowledges that all intellectual property rights in this website, in all software and related information and in these Terms and Conditions are the property of the Company.
Article 117. The Client also recognizes that:
(a) All materials on our Website (including design, text, graphics and photographs) are the property of the Company.
(b) The company is the authorized owner or licensee of the trademarks, logos and trade names that appear on this Website and the Client may only use said marks for the sole purpose of displaying this website on his or her equipment and/or to perform transactions on the website.
Article 118. It is possible to access information (including, without limitation, results, statistics, sports data and match schedules, betting odds and figures) and download and print extracts from this Website for your personal use. No right, title or interest in any downloaded material or software is transferred to the Client by downloading and the use of such materials for any commercial purpose is expressly prohibited unless previously agreed with us.
Article 119. The Client may not transfer, copy, reproduce, distribute, exploit or make any other use of the materials on this Website in any way other than for the purpose of displaying it on the computer screen and/or printing with In order to see your content. Customers may not link this Website to any other website without our prior authorization.
APPLICABLE LAW AND JURISDICTION
Article 120. These Terms and Conditions and all of its constituent parts are governed by Mexican law and the courts of Mexico will have the exclusive jurisdiction to resolve any dispute that arises concerning them, and that they are controversies that failed to be resolved by our complaint procedure. Payments will be deducted and withheld any applicable federal, state or local tax, as well as any other obligation on which the Company must deduct or withhold any amount to comply with applicable law.
Article 121. By accepting these terms and conditions, the Client expressly consents:
(a) You are carrying out an activity or operation with a company that is listed as a vulnerable activity in accordance with the provisions of the Federal Law on Prevention and Identification of Operations with Resources of Illicit Origin.
(b) Vulnerable activity is any act or operation through which resources are received that allow the realization of activities related to the practice of juices with bets, contests and sweepstakes, including the delivery and payment of prizes, as well as the realization of any financial operation, whether it is carried out individually or in a series of transactions, apparently linked to each other.
(c) That transactions consisting of deposits or withdrawals equal to or greater than 325 minimum wages in force in the Federal District require you to provide the identification data established in the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin, its Regulations and General Rules, including the criteria and procedures established by “The Company”.
(d) That the Company must integrate and keep a Client identification file and may be used in all acts or operations carried out with the same Client.
(e) That the Company is part of a Business Group and Client by accepting the Terms and Conditions gives express consent for “The Company” to provide the data and documents related to its identification to any of the legal entities that make up the Business Group with which he performs the Vulnerable Activity. Consequently, any of the companies that make up the business group may integrate and keep the identification file, even if they do not carry out the transaction or operation with the Client and may exchange data and documents related to the identification of the Client, in order to Perform a new Vulnerable Activity with it.
(f) That the Customer identification process may be carried out by technological means and will be integrated into the Client identification file. In all cases, the Client acknowledges the obligation to provide an official identification document to be collected and protected in the corresponding identification file.
(g) “The Company” has established mechanisms to monitor and accumulate the acts or operations that, individually, it carries out with the Client, for amounts equal to or greater than those indicated in the identification cases (Acts or operations, equal or greater than 325 general minimum wages).
(h) To determine the amount or value of the acts or operations, the contributions and other accessory matters that correspond to each act or operation shall not be considered.
(I) The cases when the amount or operation is equal to or greater than the equivalent of 645 general minimum wages, or when accumulated in a period will be subject to notice to the Secretary of Finance and Public Credit six months up to that amount transactions subject to the identification amount. The acts or operations carried out for amounts lower than those indicated shall not give rise to any obligation.
(j) The Client understands and accepts by this means that, in case the resources are not their own, they must display the official documentation and the data that allow the owner of the resources to be properly identified. Otherwise, you must declare that you do not have such information.
(k) The Client, at any time that is required, must provide the information and documentation necessary for the fulfillment of the obligations established in the Federal Law of Prevention and Identification of Operations with Resources of Illicit Origin, otherwise “The Company” without any responsibility, it will stop carrying out the act or operation in question.
(l) Restriction of use of cash: It is prohibited to comply with obligations and, in general, liquidate or pay, as well as accept settlement or payment, of acts or operations through the use of coins and bills, in national currency or currencies.
PREVENTION AND IDENTIFICATION OF RESOURCES OF ILLEGAL PROCEEDINGS.
Article 122. The legal norms enforced in the Mexican Republic, criminalize the operations with resources of illicit origin, understanding as such those that arise when by itself, or by interposite a person, acquires, dispossesses, administers, custodians, changes, deposits, in guarantee, invest, transport or transfer, within the national territory, from abroad to the latter or vice versa, resources, rights or goods of any nature, with the knowledge that they come or represent the product of the illegal activity, with any of the following purposes: hide or pretend to hide, cover-up or prevent knowing the origin, location, destination or ownership of such resources, rights or assets, or encourage any illegal activity.
Article 123. It is noted that in accordance with the aforementioned legal norm, the performance of any of the aforementioned behaviors is severely punished with penalties ranging from 2 to 10 years in prison, and two hundred to five thousand days of minimum wage in forced by The Federal District of fines, for the above, The Operator, will make random or general reviews of the different bets that are collected and the participation in the games, so that in the event that a suspicious operation is detected, it is authorized by the Client to give notice to the competent authorities. The Client understands and accepts by these means, that under no circumstances and under any circumstance may he hold the Operator or its affiliates responsible for such notice, nor take any action against him, thereby releasing them from any liability that may result in that respect.
Article 124. If the Client does not understand any of these Terms and Conditions, please contact our Customer Service system 24/7.
Article 125. These Terms and Conditions constitute the entire agreement between us concerning its purpose and supersede all previous representations, communications, negotiations and agreements related to the subject of our relationship.
Article 126. No term or provision of these Terms and Conditions may be waived by either party unless the other party grants such agreement in writing.
Article 127. We will not be liable for any violation of these Terms and Conditions, directly or indirectly, when they are caused by circumstances beyond our control and that prevent us from fulfilling our obligations to you.
Article 128. These terms and conditions are written in the Spanish language. If it has also been written in another language and there is a conflict or inconsistency between the text in Spanish and the text in any other language, the text in the Spanish language will prevail.
Article 129. The Client may not assign, transfer, create a company, or trade-in any way, their rights and/or obligations under these Terms and Conditions (or intend to do so) without our prior written consent. We have the right to assign, transfer, create a company or make any transaction of our rights under these Terms and Conditions, as we see fit.
Article 130. If any of these Terms and Conditions is considered illegal, void or for any reason unenforceable, that part shall be deemed to be separable from the rest of these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions.
Article 131. Nothing said or written by any employee or agent of the Company shall constitute a variation of these Terms and Conditions or an authorized representation of the nature or quality of any aspect of the products or services we offer. Except in the case of fraud or fraudulent misrepresentation, we will have no responsibility towards the Client for any unauthorized representation.
PLEASE PRINT OUT AND RETAIN A HARD COPY OF THE USER AGREEMENT FOR YOUR RECORDS
Last updated April 2020.