INSTABET.MX TERMS AND CONDITIONS
Article 1. THE CUSTOMER MUST READ THESE TERMS AND CONDITIONS BEFORE REGISTERING WITH US. THEY SHOULD STORE THEM ALONG WITH ALL INFORMATION CONCERNING CONFIRMATION, TRANSACTIONS, SPECIFIC RULES AND METHODS OF PAYMENT, IN ORDER TO USE OUR PRODUCTS AND SERVICES.
Article 3. We reserve the right to modify these Terms and Conditions without prior notice at any time. Any significant change in these Terms and Conditions will be notified to the Customer through a prominently displayed notice on our WEB Site.
Article 4. It is the Client’s responsibility to periodically review the Terms and Conditions to ensure that they continue to agree with them. Customers are advised to check these Terms and Conditions when using the Web Site. Use of our Website shall be presumed to signify your positive acceptance of these Terms and Conditions and any changes thereto. Any wager(s) received (but not settled) prior to the time of modification of the Terms and Conditions shall be subject to the pre-existing terms and conditions. If the Customer does not accept the changes to our Terms and Conditions, the Customer must refrain from using our products and services; such use will be subject, without exception to the modified Terms and Conditions.
Article 5. The new Terms and Conditions shall replace all and any of the previous Terms and Conditions.
THE CUSTOMER AND ITS CAPACITY
Article 7. As a condition for the opening of an account with us, and the use of any of our products or services, the Customer represents and warrants, under oath, that the Customer is of legal age (18 years of age in Mexico); or the age at which gambling activities are legal under the law of the jurisdiction that corresponds to him/her. You further represent and warrant that you have the mental and legal capacity to take responsibility for your own actions, so that you may enter into a legally binding agreement with Customers are reminded that it may be an offence for the Customer to participate in our products and/or services if the Customer is a minor.
Article 8. As a client, it is your responsibility to ensure compliance with Mexican laws and in conjunction with the laws applicable to the Client in its jurisdiction, prior to registering with us and/or prior to engaging in business with us.
Article 9. We accept no liability for the Client’s failure to comply with applicable local or national laws, depending on the relevant jurisdiction. The Customer acknowledges that there may be specific laws in his country, place of residence or the place from where the Customer places his bet or wagers, which restrict or prohibit betting and/or gambling. The Customer warrants that he/she will not access our website from a jurisdiction that prohibits betting and/or gambling. Further, the Client warrants that he/she understands that he/she will not be able to access or register on our website, at any time, if the Client is a citizen of a country that prohibits its citizens from participating in gambling regardless of their location. The Customer hereby declares and warrants, under penalty of perjury, that he/she will not make use of our products or services using Virtual Private Network, VPN, IP masking, Smart DNS, Proxy Server or any other technology to redirect his/her actual location. We reserve the right, for any reason and at any time, to void transactions and close the account or suspend access to our websites for Customers found to be in breach of this requirement. We also reserve the right to block access to any territory due to legal, practical or for any other reason.
Article 10. The Customer acknowledges and agrees that use of our website is strictly prohibited while within the United States of America (its territories and dependencies) and any other jurisdiction in which it is illegal to use our website, or from which we have restricted access to our website, and that no winnings will be paid to the Customer in connection with any product or service used while the Customer is within the United States or any other restricted jurisdiction. In addition, we have the right to cancel your account and refuse any and all current or future wagers, if we suspect or know that the Customer has played on our website while you are within the United States or any other jurisdiction in which it is illegal to use our website or from which we have restricted their access.
Article 11. The Client acknowledges and agrees that, in using our products and services, there is a possibility of losing money and accepts that risk, as well as all responsibility for such losses.
Article 12. The Customer is under no obligation to participate in any of our products or services, and such participation, if chosen by the Customer, is at the Customer’s sole discretion and risk. The use of any software (whether obtained electronically or by any other means) on our Web Site is void as a matter of law, including, but not limited to if it is counterfeit, altered or tampered with in any way, if it is illegal, if it is mechanically or electronically reproduced, or if it was obtained outside authorized channels or if it contains printing, production, typographical, mechanical, electronic or any other errors. Winnings shall not be paid if we have reasonable suspicion to believe that any such activity has occurred. Errors due to the connection of the hardware device, computer, device or computer to the Internet are the sole responsibility of the Customer.
Article 13. It is the sole responsibility of the Client to ensure that they understand the specific rules and procedures of the games before participating in them.
Article 14. The Client may not transfer, in any way, their rights set forth in this Agreement, without our prior written consent, which is subject to our sole discretion.
Article 15. It is the Client’s responsibility to inform us of any changes to their registration information.
Article 16. It is hereby clarified that the Customer’s use of any of the Payment Provider’s services shall be subject to the Terms and Conditions of Use prescribed by such Payment Provider. This, however, does not modify or affect the obligations the Customer has acquired towards us under these Terms and Conditions.
Article 17. The Customer warrants that they will not commit any act, or engage in any conduct that is, or could reasonably be expected to damage our reputation or the reputation of the software provider or any other service provider related to the Company.
Article 18. Customer hereby warrants that they will fully protect from any and all liabilities, our officers, directors, employees, agents, contractors and suppliers (including but not limited to the Software Provider and other suppliers) from and against any and all losses, costs, expenses, claims, demands, liabilities involving damages (including legal fees), however caused, which may arise as a result of connection to, access to and use of the Website, the sports betting products or the Software, by Customer or by any other person using your username and password; or arising from your breach of any of the terms and provisions of these Terms and Conditions.
Article 19. The Client hereby states and warrants that: (a) Is acting on their own behalf and not on behalf of a third party; (b) Is not classified as a compulsive or professional gambler; (c) Is not depositing, or otherwise using, funds from criminal and/or illegal and/or unauthorized activities. (d) Is not conducting or otherwise engaged in criminal or illegal activities of any nature, nor intends to use your account in connection with such activities; does not use or intend to use or intend to allow any other person to use your account for any illegal or prohibited purpose, including but not limited to fraud or money laundering, under any law and jurisdiction, including without limitation the laws of your jurisdiction and in particular Mexican law. (e) Is the holder of the debit/credit card for which they provided us with the details in the registration process, that they are therefore the account holder and that the card has not been reported as lost or stolen. If the registered card is not in the name of the user, the transactions made will be cancelled and the account will be closed. (f) The Customer is not one of our officers, directors, employees, consultants or agents, or of any of our affiliated or subsidiary companies, suppliers or vendors, and the Customer is not a relative (up to the third degree of consanguinity or affinity) of any of them (for the purposes of this clause, the term “relative” means spouse, partner, parent, child, sibling or uncle); in the event the Customer does not comply with this restriction, one of the actions that will be taken against him/her is that the Customer will not be entitled to any of his/her winnings; (g) The Customer has not previously had a player account with us or any other online sports betting operator that has been suspended, closed or terminated, whether by us or such other sports betting operator, and the Customer has not, in the past, refused to debit funds through any charge to his account; and (h) In opening their account, they will not and have not provided us with any information or made any statement that is untrue, false, incorrect, incomplete or misleading. (i) The Customer refrains from publishing, posting, uploading, distributing or disseminating materials, items, names or data that incite discrimination, hatred or violence against persons or groups based on race, religious beliefs or nationality, or that are insulting to victims of crimes against humanity by denying the existence of such crimes. (j) The Customer shall not make sexist, racist, homophobic or otherwise discriminatory or inappropriate comments on InstaBET platforms.
SOFTWARE USAGE LICENSE
Article 20. We grant you a non-exclusive license, a personal, non-transferable right to use the software, in accordance with the rules set forth in these Terms and Conditions.
Article 21. This license applies only to the Software (i.e., the compiled, assembled or executable version of the Software) and does not grant you any rights of any kind or nature with respect to the source code of the Software.
Article 22. This license does not apply to restricted territories or in which the products or services we provide through the Web Site are illegal or prohibited. Therefore, THE CUSTOMER MUST NOT BE A RESIDENT OF COUNTRIES FROM WHICH THE CUSTOMER IS NOT ALLOWED TO ACCESS OR USE THE ONLINE SPORTS GAMBLING AND/OR THE WEBSITE AND/OR THE SOFTWARE, NOR IS THE CUSTOMER ALLOWED TO MAKE ANY OR RECEIVE ANY DEPOSITS. IT IS YOUR OBLIGATION TO REGULARLY CONSULT AND REVIEW THIS END USER AGREEMENT ON OUR WEB SITE WITH RESPECT TO ANY CHANGES IN THIS REGARD.
Article 23. The Customer is NOT permitted to, and will NOT permit or assist others to: (a) Install or load the Software on a server or other network device or take other steps to make the Software available to any other person through any form of “online service, remote call application services or service providers, Internet services, time-sharing arrangements, outsourcing services or any other service or in any other manner in disregard of these Terms and Conditions; (b) Sub-license, assign, rent, lease, lend, loan, transfer or copy the Software or your license to use the Software, or make or distribute copies of the Software; (c) Translate, reverse engineer, decompile, disassemble, adapt, create derivative works of, or modify the Software; (d) Copy or translate any user documentation provided online or in electronic format; or (e) Introduce, access or attempt to enter or access, or otherwise circumvent the applicable security system or interfere in any way (including, but not limited to, robots and similar devices) with the Web Site, or attempt to make any changes to Software and/or any features or components thereof.
Article 24. The Customer is not the owner of the Software. The Software is the exclusive property of AIM SOFTWARE INC. which is a third-party software provider (“Software Provider”). The Software and accompanying documentation have been licensed to us and are proprietary products of the Software Provider and are protected throughout the world by copyright and other intellectual property laws. Use of the Software does not give you any intellectual property rights over the Software, or any other rights in or with respect to the Software, except the right to use the Software as expressly set forth in this Agreement. This Agreement shall apply only to the grant of a license to use the Software.
Article 25. The Software is provided without any warranty, condition, undertaking or representation, express or implied, statutory or otherwise. Neither we nor the Software Provider, nor any of our affiliates and/or related parties shall be liable for any assumptions, conditions or warranties (including, without limitation, any warranty of merchantability or quality), and we do not warrant that the Software will meet the requirements for any purpose other than as stated in this Agreement.
Article 26. Neither we nor the Software Provider, nor any of their affiliates and/or related parties, warrant that: 1) the software will not be infringing in any jurisdiction, 2) the operation of the software will be free of errors or interruptions, 3) any defects in the software will be corrected, 4) the software or servers will be free of viruses and bugs, or 5) the security, authenticity and non-corruption of any information transmitted through or stored on any system connected to the Internet.
Article 27. Neither We nor the Software Provider, nor any of Our affiliates and/or related parties, shall be liable to the Customer or any third party for any costs, expenses, losses or claims arising or resulting from communications or system errors in connection with the creation of accounts or other features or components of the Software. In the event of such errors, we shall further have the right, but not the obligation, to remove all games, relevant sporting events, results, odds, wager types and entries from the Software and the Website and to take any action to correct such errors.
Article 28. The Software may include confidential, secret, privileged and valuable information for the Software Provider and/or for us. Therefore, the Customer has no right to use or disclose such confidential information, but must strictly comply with the Terms and Conditions of this Agreement. OPENING AN ACCOUNT
Article 29. Before accessing our products or services, the Client must open a deposit account. Clients can bet up to the amount deposited into their account, because we do not operate credit accounts, therefore, the funds deposited into the account will not, in any case, give any entitlement to any accrued interest.
Article 30. Only one account per household is allowed. We reserve the right to close duplicate accounts or any accounts that are related or suspected to be related to each other, and/or to annul any bets placed by duplicate accounts or any accounts that are suspected to be related to each other. In this case, the operations carried out will be cancelled and the deposit made by the user will be refunded.
Article 31. By opening an account with us, the Client will be able to use the Website. By accepting these Terms and Conditions, the Client consents to the other terms and conditions published on the Website with respect to specific bets or particular games, which may include specific rules by which the Client is bound, and consents to the transfer of funds from his account in order to participate in the products and services offered by us.
CREDIT CHECK AND AGE VERIFICATION
Article 32. By signing up with us you agree that we may supply the information you have given us to authorized credit score agencies to confirm your identity and card details. They will check any customer details we provide against the databases (public or private) to which they have access, and a record of such verification will be kept. You agree that we may process, use, maintain record and disclose personal information that you provide in connection with your registration, and that such personal data may be stored by us or them. For your protection, telephone calls to Customer services may be recorded and monitored. We reserve the right to request all documentation necessary to identify the identity and ownership of the registered user.
Article 33. We will not open an account unless we believe, acting reasonably, that you are of legal age (18 years of age or older for Mexico). We have the right to verify any information that the Customer gives us when opening an account to ensure that the Customer is of legal age and we may request that the Customer provides us with proof to that effect. The Customer will not be able to withdraw their winnings until our verification process has been successfully completed. If the Customer registers an account and plays as a minor, they will not be able to collect any winnings if they are a winner for any reason. Regardless of having reached the age of majority by then. In any case, if the Client has not been able to satisfactorily complete our age verification checks, we have the right to freeze his account, he will be prevented from continuing to wager until he has satisfactorily completed these checks and, if upon completion of the age verification, it is proven that he is a minor, we will refund the amounts deposited, but under no circumstances will we be under any obligation to pay any winnings.
Article 34. We shall be entitled to inform the relevant authorities, other online sports betting operators, other online service providers and banking entities, credit card companies, electronic payment providers or other financial institutions of the Customer’s identity and of any illegal, fraudulent, improper or suspicious activity, and you agree to cooperate fully with us in investigating any required activity. USERNAME, PASSWORD, PIN AND CLIENT
Article 35. When opening an account, Clients choose a user name and password to be used to access their account. These must be kept secure. Clients may change their password online at any time or by contacting the 24/7 Client support center.
Article 36. The Client is responsible for the confidentiality of his username and password. Bets placed by third parties with sufficient legal and mental capacity and with the Client’s permission, aware of the implications of sharing these details, will be considered valid.
Article 37. It is the Client’s responsibility to ensure that all information supplied is correct and up to date, and that it is maintained in this manner. We are entitled to assume that this is the case and we cannot be held liable, either towards the Client or any third party for any errors or omissions to the extent that the Client has failed to maintain this information up to date.
Article 38. The Client shall not allow any other person or third party (including, but not limited to, any minor) to use its account on a regular basis or accept any prize on its behalf. If the Client believes that their account may be accessed by a minor, we ask him to be vigilant and careful to keep the password secure, and to keep in contact with us to request relevant information.
DEPOSITS AND WITHDRAWALS
Article 39. There are several different methods offered for making a deposit or a withdrawal from an account. Details on the payment options offered and any associated fees are included in the payment methods section.
Article 40. By opening an account with a debit or credit card, the Client assures and warrants to us that they are using a card is their own. We are entitled to assume that the Customer is doing so.
Article 41. We may perform any verification process, whereby any account holder on which debit and credit cards are used are required to provide additional proof of their identity when required before making their first withdrawal. We refer you to the Age Verification section which explains the details of the age verification process in general. While these additional checks are not generally required for credit card users, we reserve the right to request such documentation prior to processing a withdrawal, as circumstances dictate.
Article 42. All requested documents to be sent by email scanned to the following email address [email protected], in case of any queries you may call the numbers provided on the 24/7 Customer support page. The Client understands and agrees that in the event that an amount is erroneously credited to their account, we shall be entitled to make the appropriate adjustment.
Article 43. If any monies are incorrectly credited to your account, the Client is obliged to notify us of that situation, and we are entitled to reverse such credits and/or recover the sums (with interest) if the Client has made withdrawals of such sums. If he/she uses the unduly paid monies in placing bets, the Company may void (i.e. cancel) all such bets and reverse any winnings that may have occurred.
Article 44. The Client may withdraw funds from their account at any time, provided that all payment obligations have been confirmed and our identification procedures have been satisfied.
Article 45. When the Customer profits from using our products or services, they may be legally obliged to account to the competent tax authorities. This is the sole responsibility of the Customer and we are not obliged to account to any authority for any of your personal taxes. The Client shall indemnify and reimburse us for any costs, expenses or losses that may be imposed on us as a result of any claim or demand made by any governmental or other authority in respect of withholding tax obligations or similar obligations to which the Customer may be subject in connection with the processing of his withdrawal requests.
Article 46. We do not charge fees for deposits, by bank transfer, debit or credit cards although Customers should note that some credit card companies categorize wagering transactions as “cash” and may charge a fixed fee and/or variable interest from the date of payment.
Article 47. Charges for withdrawal by bank transfer to international bank accounts (deposits and withdrawals) as well as bank charges, which may vary according to the amount of money transferred and are to be covered by the Client.
Article 48. The Client agrees that we are entitled to stop any withdrawal, and withhold any sum, in the event that we consider or suspect that the Client may be involved or has been involved in fraudulent, collusive, illegal, irregular betting activities or if we are concerned about the operation of the Client’s account or withdrawal request. In such cases, we may initiate and/or participate in and/or assist any investigation into such circumstances, and the Customer agrees to aid and cooperate with any such investigation.
Article 49. We will try to comply with requests regarding the method of payment. This, however, cannot be guaranteed. Therefore, we may proceed to pay your Withdrawals with a different payment method than the one requested by you, such as through different payment providers, a bank draft or wire transfer.
Article 50. Withdrawal and deposit limits and time frames are established and defined by the Payment Processors and/or Financial Regulations and we reserve the right to adjust them at any time. These limits are subject to the terms specified in Article 54.
Article 51. The Client agrees that financial transactions performed on the account will be handled by us directly or through a payment provider or any other third party as determined by us under our sole discretion.
Article 52. Deposits and withdrawals may be transferred from us to the Client and vice versa, either directly or through a payment provider chosen by you, subject to the exceptions set forth above.
Article 53. We do not guarantee that there will be no delay in the processing or receipt of deposits or withdrawals.
Article 54. The Customer acknowledges and agrees that their account is not a bank account and therefore, is not insured, guaranteed, sponsored or otherwise protected by any deposit insurance or banking system or any other similar insurance system of any other jurisdiction, including but not limited to your local jurisdiction.
Article 55. We shall have the right to establish the minimum and maximum amounts allowed per deposit and withdrawal transaction at our sole discretion.
Article 56. We shall have the right to establish whether the funds you have requested to be credited to your account are available, after receiving confirmation from the Payment Provider that it is acceptable in accordance with such Payment Provider’s approval procedures, and that such transactions have been reconciled and approved. Only when your Deposits have been reconciled and approved to our satisfaction by the relevant Payment Provider will your account be credited with the funds, unless otherwise indicated.
Article 57. The Client acknowledges that it is possible that, at any time, upon our request, the Client will be required to provide additional details regarding the Deposits made.
Article 58. Any wager made by the Client shall be treated by us as an authorization to deduct funds from their account. Provided that the balance of your account at the time the bet is placed is greater than or equal to the amount at stake, we will deduct from your account the amount of the bet.
Article 59. In order to make use of the Services, the Customer must deposit funds into his INSTABET account from a bank account or source of which the Customer is the account holder. Then, the Customer may use such funds to place bets or participate in games. More information on how to deposit, withdraw and transfer funds can be found on the Deposits page of the Help section of the Website or can be arranged through our 24/7 customer service. In the event that the Customer uses a payment method for which they are not the account holder, we reserve the right to invalidate any deposits made to the account (as well as void any winnings made using such deposits), pending the successful completion of the relevant validation checks.
Article 60. The Client’s account shall be credited with the appropriate amount of any profit correctly earned. ACCOUNT CLOSURE
Article 61. In certain circumstances, it is possible that we may have to disable the account in such a way that the features will not be available for the Client to be able to gamble. This will occur when we have reason to believe that your account may be being used for improper and fraudulent purposes set forth in these terms and conditions, in accordance with the laws in force in the United Mexican States. Until our investigations are completed and until we are reasonably satisfied that the cause of our concerns no longer exists, your account may remain disabled or you may choose to cancel your account. If we finally proceed to close your account, the transactions made will be cancelled and the deposit made by you will be refunded. In that case we reserve the right to provide such Client data and transaction history to any competent authority in order to assist with an appropriate investigation.
Article 62. We reserve the right to close a client’s account at any time. We will give reasonable notice before doing so, unless circumstances make it legally or practically impossible for us to do so.
Article 63. Clients have the right to close their account at any time, provided that their account does not show a debt owed to us. Clients should indicate their wish to close their account by using the e-mail account [email protected] or our 24/7 Client support section.
Article 64. In this case, the Client should contact our customer support service, to verify the account balance in accordance with the Deposits and Withdrawals provisions of these Terms and Conditions. If the Customer has placed bets, and the result is still unknown, or if the result is a winner, the corresponding amounts will be sent at a later time, when the bet is settled. INACTIVE ACCOUNTS
Article 65. If the Client has not accessed their account or otherwise performed any activity on the account for a continuous and uninterrupted period of one hundred and eighty days (180) designated as the “grace period”, their account will be considered inactive. Likewise, if we have frozen the account, for the same period, it will also be considered inactive. If at the time the account is determined to be inactive it has a zero balance; we may close the account without incurring any liability whatsoever.
Article 66. The Client acknowledges and understands that there may be specific conditions for promotions, bonuses and special offers, which require prior approval by the Ministry of the Interior through its management. In the event of conflict between such conditions and the provisions of these Terms and Conditions, the provisions of such duly authorized promotions, bonuses and/or special offers shall take precedence and prevail
Article 67. We reserve the right to require Customers to wager the amount of their deposit before being able to wager with the bonus credit we have credited to them.
Article 68. Certain promotions may be subject to suspension and/or cancellation, and may only be available for specific periods under certain specific conditions. You must ensure that the promotion in which the Customer is interested is available, that the Customer is eligible and that the Customer understands all terms and conditions applicable to the promotion.
Article 69. When placing a wager, the Client shall determine the amount of money to be allocated to the game, subject to the following: (a) The Client may wager up to the amount deposited in their account. As stated above we do NOT operate credit accounts. When a wager is placed and accepted, the corresponding amount is debited from your deposit account. If the wager on a game is covered only in part by the amount deposited in your account, the wager will not be accepted; (b) There are restrictions on winnings set out in the Calculation and Winning Limits section of these Terms and Conditions; (c) There are restrictions on wagers set out in these Terms and Conditions; (d) In the event that the Customer gives instructions which we consider ambiguous, we shall have the right to divide the total amount of the stake between the possible outcomes or, if we consider this impractical, the entire wager will be treated as void. In such circumstances our decisions will be final and binding on the Customer and the amount of the wager will be the amount confirmed and recorded by us; (e) If the Customer intends to place a wager that exceeds the stated maximum limits, the wager will be void. (f) If a wager is not placed in full or if details of the wager are missing, we may, at our sole discretion, deem such wager to be void.
Article 70. The Client may submit multiple instances of the same wager, in which case all wagers shall be considered separate wagers, except as stated regarding limits on wager amounts and other applicable restrictions. If the Client submits a series of bets, whether they are the same or different, they shall be dealt with by us in the order in which they are received.
Article 71. The Client must place their bets as an individual person. We shall be entitled to refuse and treat as void a series of identical bets from different Clients or when it is suspected that the Clients are acting in collusion, conspiracy or as a syndicate, in such cases we shall be entitled to refuse to pay out any winnings.
Article 72. By placing a bet, the Client affirms and guarantees that it does not know and has no influence on the outcome of the bets it places. In the event that the Client does know the result beforehand, we may treat the bet as void.
Article 73. We may, at any time, at our absolute discretion and without giving any reason or prior notice, suspend or cease the receipt of bets.
Article 74. Customers are responsible for verifying that the betting instructions submitted by them are correct before confirming the bet. We reserve the right not to accept or to accept only a part of any bet. We reserve the right to propose a different price in the selection of any bet.
Article 75. At all times, when there is any disagreement as to the details of the wager our records will prevail. Article 76. Further information and conditions applicable to our products and services are set out in the Particular Rules for each game, we reserve the right to modify such information and conditions at any time.
PLACING A BET
Article 77. The procedure for the selection of games, sporting events, results, odds, types of bets and completion of the betting slip is described in the specific Regulations.
Article 78. The time limit for placing bets shall be determined by us in each case. Disputes over the times for placing bets will be resolved with reference to our transaction log.
Article 79. If during the period for bet submission, there is information available that allows Clients to know the result, we shall have the right to set a new period for bet submission or to cancel the bet.
Article 80. Bets placed and accepted within the relevant time limit may not be revoked or modified, except as expressly provided in these Terms and Conditions.
WAGERING AND VALID WAGERS
Article 81. A bet will be considered valid only after electronic confirmation of acceptance. Only then it will be stored on our server. This acceptance is demonstrated by the generation of an identification number.
Article 82. We reserve the right to refuse all or part of a proposed wager, void any accepted wager and withhold settlement, if we have reason to believe that: (a) the Customer is a minor; (b) the Customer is listed or mentioned in official communications by the relevant authorities; (c) the Customer is located in a jurisdiction (or is a citizen of a jurisdiction) which makes the provision of our products or services or your use of them illegal; or (d) a bet may constitute a violation of the applicable rules governing a relevant sport or event, and/or could jeopardize the integrity of the sport or event in question.
Article 83. Where we have taken appropriate action for one of the reasons mentioned in the Valid and Invalid Bets section as set out in these Terms and Conditions, against a bet or the actions of the Customer which led to it shall be deemed to be a breach of these Terms and Conditions, which gives us the right to terminate our agreement, with immediate effect. In such circumstances, it is possible to use the money we have in your account in order to resolve and settle any liability incurred as a result of your actions.
Article 84. Gambling is a fast-moving environment, which means that odds move quickly and bets are placed on a continuous basis, therefore, errors may occasionally occur. We make all reasonable efforts to avoid this, but cannot accept responsibility for obvious errors or omissions with regard to the announcement, publication or marking of prices, last close of markets, venue conditions, handicaps, bookmakers or results, despite all our efforts to guarantee total accuracy. If a bet is accepted in error by us on a price or market condition, or any of the above, that is: (a) Materially different from those available in the general market at the time the bet was placed; or (b) Which is obviously incorrect given the relative likelihood of the event not occurring at the time the bet was placed; or (c) Is obviously incorrect, having regard to the nature of the betting business or the market in question (including if we erroneously accept a bet after the event in question has commenced unless it is a live bet), such bet will be deemed void. In the event that, for any circumstance, any erroneous information regarding bets is published, Instabet.mx reserves the right to cancel, correct and modify such situation, any error to the correct price and/or the cancellation of a bet, and if applicable refund the respective amounts to the client(s).
CALCULATION AND WINNINGS LIMITS
Article 85. For bets with fixed odds, winnings are calculated according to the odds established or the prices shown at the moment the bet is accepted by us.
Article 86. The maximum winnings that will be paid in any single bet will be up to $750,000.00 (Seven hundred and fifty thousand Mexican pesos) and for multiple bets will be up to $1,900,000.00 (One million nine hundred thousand Mexican pesos). This limit applies to any Client or a group of Clients acting together when making the same combination of selections. This will also apply even if bets have been placed over a number of days, or in a range of prices using different betting accounts and/or a series of bets. If INSTABET detects that a series of bets were placed in this manner, such bets will be limited to a single maximum winning. INSTABET is not responsible for any loss of winnings in that regard.
Article 87. Winnings from bets will be credited to your account. Winnings cannot be transferred, substituted or exchanged for any other prize.
Article 88. If your bet is a winner, the winnings that exceed the limits established in these Terms and Conditions, will be covered up to the limit indicated, in such a way that, we will only be subject to pay up to the established limit and not for the excess over that limit of winnings.
Article 89. We reserve the right to impose limits on the winnings obtained from an eventual wager placed on a particular event or sport regardless of the amount of the wager, if the same has been placed through more than one channel, this limit will be notified in a timely manner.
Article 90. We reserve the right to impose limits on winnings resulting from bets placed by any Customer in any twenty-four-hour period in any week (regardless of the stake if the bet has been placed through more than one separate channel in order to determine the relevant time for this purpose, reference shall be made to the time when the event took place; for such a bet, it shall be settled taking into account the date on which the bet was placed.
Article 91. We may establish limits on wager winnings, different or additional to those specified in these terms and conditions for special events or promotions.
Article 92. If there is more than one bet and/or a combination of single and combination bets, the same selections are placed on the bets and we determine or suspect that they have originated from the same Customer, one or more related parties to such Customer, a group of Customers or their respective related parties, acting maliciously in concert or if a Customer has opened multiple accounts and has placed the same bet on each such account contrary to these Terms and Conditions, without prejudice to any other remedy we may have in such circumstances, we shall be entitled to apply the limits on winnings set out in this section on the winnings of the bets indicated, as if such bets had been a single bet, and/or reduce the stake in the bets so that such bets comply with the limits set out in these terms and conditions.
Article 93. In this section of our Terms and Conditions “complaint” means a complaint about any aspect of our conduct in relation to Customer transactions. Complaints will not be dealt with unless they are raised with our 24/7 Customer Service within 60 calendar days from the date of the event on which the bet was placed.
Article 94. In relation to all complaints, we reserve the right to record all telephone and email communications with the Client and any other person. In the event of a dispute as to the content of such communications, reference shall be made to such records and to our database of transactions which, in the absence of any evidence to the contrary, shall be both conclusive and final.
Article 95. Complaints are and shall remain confidential, while we seek a resolution to the matter. The Client agrees that it will not disclose the existence, nature or detail of any complaint, to any third party (which shall include discussion of the complaint in any chat room or forum offered by ourselves or any third party). If you do so, it will be considered a breach of the Terms and Conditions and we will not be obliged to continue to pursue a resolution of your complaint and will be entitled to freeze (and eventually close) your account.
Article 96. We take your complaints seriously. If the Client believes that they have reason to complain about anything that has happened as a result of their relationship with us, the Client should notify us by contacting 24/7 Customer Service. We will contact the Client within 24 to 48 hours of receiving your complaint, we will then address your complaint within such time as is reasonably practicable and, if we consider it necessary, we may request appropriate supporting evidence for the purposes of resolving your complaint correctly.
Article 97. The fullest legal and contractual sanctions will be sought against any Client involved in fraud. In addition, we will withhold payment to any Client suspected of fraud.
Article 98. The Client shall indemnify, and shall be liable to pay to us, all costs, expenses or losses suffered or incurred by us (including, but not limited to any direct, indirect or consequential loss, loss of profit, loss of reputation or damage to INSTABET’s goodwill arising directly or indirectly from a Client’s fraud, deceit or criminal act.
Article 99. While most Customers are able to enjoy gambling, we recognize that for a very small number of Customers gambling ceases to be fun. For those Customers who wish to restrict their gambling, we provide a self-exclusion facility. We also refer you to our Responsible Gaming Policy, which highlights the seriousness with which we take this issue and the assistance we provide.
Article 100. We have implemented reasonable controls and safeguards to ensure that, while the Customer is excluded from accessing our website(s) and will not receive gaming advertising material, we will not be liable to the Customer or any third party if the Customer continues to gamble on our site(s), or if any related advertising material is inadvertently sent to us, or if the Customer continues to gamble through other sites or establishments. Furthermore, we urge and recommend that if the Client continues to gamble during any period of self-exclusion (even with ourselves) to seek urgent professional help.
Article 101. We will make all reasonable efforts to ensure compliance with the self-exclusion. However, the Client agrees that we have no liability, of any kind, if the Client continues to play through additional accounts in which they have changed any of the registration data (even if he opens an account with basically, the same information, even if it is entered in the registration in a different way).
Article 102. We reserve, at our sole discretion, the right to: (a) Refuse registration of any registrant on the Website; (b) Refuse to accept any participation in the sports betting platform;
Article 103. In the event that we suspect fraud or fraudulent activity on your part or if any of your charges are rejected by you, we shall have the right to withhold any sums from your account, and if we deem it necessary, to initiate any legal proceedings to collect any payments due from you.
Article 104. Notwithstanding any express or implied statement that contradicts this Agreement, we may, at any time, without notice and without prejudice to our statutory rights under this Agreement, TERMINATE YOUR USE OF THE SOFTWARE, ACCESS TO OUR WEBSITE AND CLOSE YOUR ACCOUNT if we believe that you are in breach of any of the terms and conditions of this Agreement; that you may be engaged or have been engaged in fraudulent, illegal or improper activities, including but not limited to money laundering or any violation of the applicable terms and conditions; or that you are otherwise acting unlawfully. Notwithstanding any express or implied representation to the contrary in this Agreement, UNDER NO OBLIGATION AND UNDER NO CIRCUMSTANCES WILL A REFUND BE GIVEN TO ANY OF THE FUNDS IN YOUR ACCOUNT.
Article 105. We shall have the right to withhold, decrease or change any amount of profit or to modify any policy in the event that we suspect that the Client is abusing or attempting to abuse any of the following: (a) premiums; (b) other promotions; or (c) the policy the rules determined in connection with a specific event.
Article 106. We may, at any time, set off any positive balance in your account against any amount owed by you to us.
Article 107. We may transfer, assign, sublicense, pledge this Agreement, in whole or in part, to any person or entity without prior notice, and Customer shall be deemed to have consented to such agreement.
Article 108. We are only bound to pay winnings that have actually been earned in accordance with our Terms and Conditions.
Article 109. The Customer agrees that our products and services and the relevant website on which they are made available are provided “as is” with any faults or defects, so that no representation, condition or warranty whatsoever, express or implied (including but not limited to, any implied warranty of accuracy, completeness, uninterrupted provision, quality, merchantability, fitness for a particular purpose or non-infringement) is excluded to the fullest extent permitted by law.
Article 110. Under no circumstances (including, but not limited to negligence) shall we or the Software Provider be liable for any injury, loss, claim, loss of data, revenue, profit or opportunity, loss of or damage to property, general damages any direct, indirect, incidental or consequential special, exemplary or punitive damages of any kind arising out of or in connection with any Customer’s access to, use of, or inability to use, or inability to use, the Software or the Software, or use of, or inability to use, our products and services, and/or the relevant website, any software, any materials or other information on our website or any goods, materials or services available on it (whether based in contract, tort, and whether in negligence or otherwise), even if we have been advised of the possibility of such damage or consequential loss or that such loss was foreseeable.
Article 111. The Customer expressly acknowledges that they agree and accept that neither we nor the Software Provider nor any of our or their affiliates and related parties are liable to the Customer for: (a) The defamatory, offensive or illegal conduct of any other Customer; (b) Any loss arising from the use, abuse or misuse of your account or any of our products and services and the related website; (c) Any loss incurred in the transmission of information on our website over the Internet or by email; (d) Any technical failures, system malfunctions, defects, delays, interruptions, incorrect data transmission, loss or corruption of data or failure of communication lines (including failures affecting interactive television return path capability), denial of service attacks, viruses or any other adverse technological consequences, related to your choice to use our products and services; (e) The accuracy, completeness or timeliness of any information services provided (including, but not limited to: prices, brokers, times, results or general statistics) or any live results, statistics and intermediate results appearing on our websites; (f) Any failure on our part to observe any self-exclusion policy we may implement from time to time; and (g) Any failure on our part to interact with you, where we may have concerns about your activities. (h) Any delay in receiving or accepting a Deposit by us or withholding a Withdrawal by us for the purpose of carrying out identity verification procedures. (i) Any transactions on your account that occur after the correct entry of the username and password; also, for any closure or blocking of your account under the Terms and Conditions of this Agreement, including the payment of damages, which Customer expressly waives. (j) Any unauthorized interception or use of data relating to Customer or its account; (k) Any inability to use or access the Web Site for any reason; (l) Any action or transaction made by a person using your username and password; (m) The loss of any transaction caused by the loss or malfunction of any communications device used by Customer or any entity transmitting information between you, us or any payment provider; (n) Any undelivered e-mail communication; (o) Any result of any act of government and/or law enforcement or any unforeseen act of nature or force majeure.
Article 112. The Client acknowledges that all intellectual property rights in this website, in all software and related information and in these Terms and Conditions are owned by the Company.
Article 113. The Client further acknowledges that: (a) All materials on our Website (including design, text, graphics and photographs) are the property of the Company; and (b) The Company is the owner or authorized licensee of the trademarks, logos and trade names appearing on this Website and the Customer may only use such trademarks for the sole purpose of displaying this Website on its equipment and/or for conducting transactions on the Website.
Article 114. It is possible to access information (including, without limitation, results, statistics, sports data and match schedules, betting odds and figures) and to download and print extracts from this Website for your personal use. No right, title or interest in any downloaded material or software is transferred to the Customer by the download and the Customer is expressly prohibited from using such materials for any commercial purpose unless previously agreed with us.
Article 115. The Customer may not transfer, copy, reproduce, distribute, exploit or make any other use of the materials on this Website in any way other than for the purposes of displaying it on the computer screen and/or printing for the purpose of viewing its contents. the Customer may not link this Website to any other website without our prior permission.
APPLICABLE LAW AND JURISDICTION
Article 116. These Terms and Conditions and all of its constituent parts, are governed by Mexican law and the courts of Mexico City shall have exclusive jurisdiction to resolve any dispute arising in connection with them, and that are disputes that failed to be resolved by our grievance procedure. Payments will be subject to deduction and withholding of any applicable federal, state or local taxes, as well as any other obligation in which the Company must deduct or withhold any amount to comply with applicable law.
Article 117. By accepting these terms and conditions, the Client expressly consents to the following: (a) Carrying out an activity or operation with a company that is as a Regulated Entity in accordance with the provisions of the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Proceeds. (b) Vulnerable activity is any act or operation by means of which resources are received that allow the realization of activities related to the practice of gambling, contests and raffles, including the delivery and payment of prizes, as well as the realization of any financial operation, whether carried out individually or in a series of transactions, apparently linked to each other. (c) That transactions consisting of deposits or withdrawals equal to or greater than 325 minimum wages in force in the Federal District oblige it to provide the identification data established in the Federal Law for the Prevention and Identification of Operations with Illicit Proceeds, its Regulations and General Rules, including the criteria and procedures established by “The Company”. (d) That the Company must integrate and keep an identification file of the Client and may be used in all acts or operations carried out with the same Client. (e) That the Company is part of a Business Group and Client by accepting the Terms and Conditions grants its express consent for “The Company” to provide the data and documents related to its identification to any of the legal entities that make up the Business Group with which it carries out the Vulnerable Activity. Consequently, any of the companies that make up the business group may integrate and keep the identification file, even if it does not carry out the transaction or operation with the Client and may exchange data and documents related to the identification of the Client, with the purpose of carrying out a new Vulnerable Activity with the same. (f) That the process of identification of the Client may be carried out by technological means and will be integrated to the Client’s identification file. In all cases, the Client acknowledges the obligation to provide an official identification document to be collected and stored in the corresponding identification file. (g) “The Company” has established mechanisms to follow up and accumulate the acts or operations that, individually, it carries out with the Client, for amounts equal to or greater than those indicated in the identification assumptions (Acts or operations equal to or greater than 325 general minimum wages). (h) In order to determine the amount or value of the acts or operations, the contributions and other accessory matters that correspond to each act or operation will not be considered. (I) The Ministry of Finance and Public Credit will be notified through the Financial Intelligence Unit when the amount or operation is equal or greater than the equivalent of 645 UMAS (Unidad de Medida y Actualización), or when transactions subject to the identification amount are accumulated in a period of six months up to such amount. The acts or transactions performed for lesser amounts will not give rise to any obligation whatsoever. (j) The Client hereby understands and accepts that, in the event that the resources are not his own, he must exhibit the official documentation and data that allow the owner of the resources to be properly identified. Otherwise, he/she must declare that he/she does not have such information. (k) The Client, at any time it is required, must provide the information and documentation necessary for compliance with the obligations established in the Federal Law for the Prevention and Identification of Operations with Resources of Illegal Proceeds, otherwise “The Company” without any liability whatsoever, shall cease to carry out the act or operation in question. (l) Restriction on the use of cash: It is prohibited to comply with obligations and, in general, to settle or pay, as well as to accept the settlement or payment, of acts or operations through the use of coins and bills, in national currency or foreign currencies and/or Precious Metals, for the acquisition of tickets that allow participation in games with bets, contests or raffles, as well as the delivery or payment of prizes for having participated in such games with bets, contests or raffles for a value equal to or greater than the equivalent of 3,210 times the minimum wage in force in the Federal District, on the day on which the payment is made or the obligation is complied with.
PREVENTION AND IDENTIFICATION OF RESOURCES OF ILLICIT ORIGIN.
Article 118. The legal norms in effect in the United Mexican States typify as a crime operations with resources of illicit origin, understanding as such those that occur when by itself, or through an intermediary person, acquires, alienates, administers, safeguards, exchanges, deposits, pledges, invests, transports or transfers, within the national territory, from this to abroad or vice versa, resources, rights or goods of any nature, with knowledge that they come from or represent the product of an illicit activity, with any of the following purposes: to conceal or attempt to conceal, cover up or prevent knowledge of the origin, location, destination or ownership of such resources, rights or goods, or to encourage any unlawful activity.
Article 119. If the Client does not understand any of these Terms and Conditions, please contact our 24/7 customer service system.
Article 120. These Terms and Conditions constitute the entire agreement between us relating to their subject matter and supersede all prior representations, communications, negotiations and agreements relating to the subject matter of our relationship.
Article 121. No term or provision of these Terms and Conditions may be waived by either party unless the other party gives such agreement in writing.
Article 122. We shall not be liable for any breach of these Terms and Conditions, directly or indirectly, when caused by circumstances beyond our control and which prevent us from fulfilling our obligations to you.
Article 123. These Terms and Conditions are drafted in the Spanish language. If they have also been drafted in another language and there is a conflict or inconsistency between the Spanish text and the text in any other language, the Spanish language text shall prevail.
Article 124. The Client may not assign, transfer, create a partnership, trade or otherwise deal in any manner whatsoever, its rights and/or obligations under these Terms and Conditions (or purport to do so) without our prior written consent. We shall be entitled to assign, transfer, create a partnership or otherwise deal with any of our rights under these Terms and Conditions as we see fit.
Article 125. If any of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, that part shall be deemed to be severable from the remainder of these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions.
Article 126. Nothing said or written by any employee or agent of the Company shall constitute a variation of these Terms and Conditions, or an authorized representation as to the nature or quality of any aspect of the products or services we offer. Except in the case of fraud or fraudulent misrepresentation, we shall have no liability to Customer for any unauthorized representation.
Last updated: September 2021.